Complaint

We endeavour to provide the best possible service. However, should you feel the need to complain we take this very seriously and operate a complaints investigation and resolution process as outlined below:

Complaints should be submitted to the Process Communication Scheme Administrator in writing. The Scheme Administrator will log the complaint and allocate it to an appropriate person to review. We endeavour to acknowledge complaints within two working days of receipt, with investigations being completed within ten working days or, if a longer period is necessary, the complainant being informed of the expected timescale.

Complaints received are dealt with impartially in a non-discriminatory manner and will not affect a complainants standing.