Appeal

The decision to issue certificates is based upon factual evidence provided by your online assessment result and the evidence gathered during the oral assessment process.

Should you, however, consider that a certification decision is wrong we operate an appeals process whereby the decision will be independently reviewed. Appeals must be submitted in writing to the Process Communication Scheme Administrator, together with sufficient information to support the appeal and enable a review to be completed. Without information to support the grounds on which an appeal is being made a review cannot be undertaken. Appeals are dealt with impartially in a non-discriminatory manner and will not affect the appellant's standing.

Appeals will initially be examined and acknowledged by the Process Communication Scheme Administrator. They will inform you if there are insufficient grounds or information for the appeal to be processed or they may request that you provide additional information. Valid appeals will be passed to Kahler Communication France (KCF) for consideration by an appropriate resource within the organization, who will be independent of the original decision.

The outcome of all appeals will be notified to the appellant. The decision from the appeals process will be considered as final.

What is an Appeal?

An Appeal is a formal procedure by which a registered candidate can appeal against a decision on certification. In such situations the appellant is required to submit their appeal in writing.

Grounds for Appeal

There are three grounds on which a candidate may appeal:

•  1. Personal or medical grounds

•  2. Procedural grounds

•  3. The certification decision was biased or discriminatory

All appeals must be made within 3 months of the date of the oral assessment being undertaken.

It is the responsibility of the candidate to provide clear evidence that one of the grounds listed above is valid.

•  Relevant information of mitigating circumstances, received by stated deadlines, had not been taken into consideration.

•  Substantial procedural irregularity.

•  Evidence to suggest that a decision may have been biased or discriminatory.

Candidates considering an appeal should take note of the following:

•  Appeals will only be accepted on the grounds listed above and no other grounds will be considered.

•  When appealing on the grounds of circumstances relating to events prior to the assessment, the Assessor or Scheme Administrator must have been informed prior to the assessment taking place.

•  When appealing on the grounds of circumstances relating to events during the assessment, the events must have been brought to the Assessor’s attention before completing the assessment.